Transportation Assistant

U.S. Department of Veterans Affairs; Portland (OR); On-site; USD 36,000 - 60,000; Full time

Job summary

The U.S. Department of Veterans Affairs is hiring a Transportation Assistant - Transportation Coordinator for the Veteran Transportation Service in Portland, OR.

The role focuses on workload forecasting, scheduling, procedure development, and quality improvement within the VTS program. The incumbent will handle data collection, reporting, and consult management, coordinating service practices to reduce patient wait times across clinics and ensure smooth program operations.

Qualifications

• One year of specialized experience at or above GS-5 in the Federal Service with knowledge and abilities to perform transportation coordination duties.
• Experience includes coordinating connections/scheduling, documenting travel information, and collecting/tracking data daily.
• Ability to analyze data and generate reports, enter data into automated tracking databases, and direct a program that provides support services.

Responsibilities

• Forecast workload, schedule, design procedures, and lead quality improvement for the VTS program.
• Coordinate transportation function across multiple areas to reduce waits and delays for patients.
• Manage data collection, entry, and reporting for VTS operations and consult management duties.

Skills

Scheduling

Data collection

Data analysis

Program support

Consult management

Tools

VISTA

CPRS

SharePoint

Job description

Summary

The employee serves as a Transportation Assistant - Transportation Coordinator within the Veteran Transportation Service (VTS) located at the Veterans Healthcare Administration in Portland - OR.

Qualifications

To qualify for this position - applicant(s) must meet at least one of the following qualification requirements. Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level(GS-5) in the Federal Service that has given the you the particular knowledge - skills and abilities required to successfully perform the duties of a Transportation Assistant - Transportation Coordinator. Qualifying specialized experience includes performing transportation support duties such as coordinating connections/scheduling - documenting travel information; collecting - compiling - and tracking data on a daily basis; Performs a basic analysis of data and generates a variety of reports; entering data into automated tracking data bases; and planning and directing a program that provides support services. NOTE: Experience must be fully documented on your resume and must include job title - duties - month and year start/end dates AND hours worked per week. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• ***THIS IS NOT A VIRTUAL POSITION - YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The primary purpose of this position involves workload forecasting - scheduling design - procedure development - and quality improvement implementation - modification of processes - evaluation - and ongoing operational flow of the VTS program
• The coordination of transportation function is multi-faceted and diverse
• The three major areas of responsibility are: (1) Scheduling - Data Collection - & Tracking Support
• (2) Consult Management responsibilities
• (3) Program Support responsibilities
• The incumbent must have knowledge of clinical services - related software - and programs as they relate to clinical computing and office automation
• Major duties include but are not limited to:Performs work involving consult management - appointment scheduling and admissions scheduling
• Daily responsibilities include collecting - compiling - and tracking data and statistical information in support of Veteran Transportation Service (VTS)
• Performs a basic analysis of the data and generates a variety of reports
• Reviews documents - reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate
• Enters pertinent information into an automated tracking system
• Coordinates service practices that decrease waits and delays for patients in all specialty areas
• Utilizes the Veterans Health Information System & Technological Architecture (VISTA) - Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations
• Plans for - organizes - administers - and directs how the work will be accomplished for the VTS program
• Planning responsibilities require consideration of support services e.g. - systems management - operations - workload forecasting - review - and reporting of data/statistical results of program/project studies - vehicle maintenance and repair - etc
• Coordinates the day-to-day operation of VTS program flow - processes - and functions
• Plans and provides support services in the following types of program areas: electronic records management
• driver scheduling setup & management
• space utilization services
• Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs
• Performs other related duties as assigned
• Work Schedule: Monday-Friday - 8:30am - 5:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Telework: This position may be authorized for telework
• Telework eligibility will be discussed during the interview process.