Transportation Assistant

U.S. Department of Veterans Affairs; City of Syracuse (NY); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

U.S. Department of Veterans Affairs at the Syracuse VA Medical Center invites applications for Transportation Assistant. This role supports the Veteran Transportation Service (VTS) by coordinating scheduling, forecasting workload, and maintaining data accuracy.

Responsibilities include data collection, report generation, and coordinating with VTS leadership to improve service delivery. On-site, Monday–Friday, with standard daytime hours at Syracuse, NY.

Qualifications

• Specialized experience in transportation support and data management.
• Experience coordinating connections/scheduling and documenting travel information.
• Ability to enter data into automated tracking systems and generate reports.

Responsabilités

• Acts as primary contact to Veterans for transportation needs.
• Uses VTS supervisor input for workload forecasting and scheduling design.
• Coordinates transportation function to reduce waits and delays for patients.
• Performs work involving consult management, appointment scheduling, and admissions scheduling.
• Collects, compiles, and tracks data to support the Veterans Transportation Service.

Connaissances

Transportation coordination

Data collection & reporting

Scheduling coordination

Description du poste

Summary

The Transportation Assistant positions are location at the Syracuse VA Medical Center in Syracuse - NY.

Summary

The Transportation Assistant positions are location at the Syracuse VA Medical Center in Syracuse - NY.

Qualifications

SPECIALIZED EXPERIENCE: One (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service - that is directly related to the work of the position and has equipped you with the particular knowledge - skills and abilities to successfully perform the duties as a Transportation Assistant for the GS-6 level. Qualifying specialized experience includes performing transportation support duties such as coordinating connections/scheduling - documenting travel information; collecting - compiling - and tracking data on a daily basis; performing a basic analysis of data and generating a variety of reports; entering data into automated tracking databases; and planning and directing a program that provides support services. NOTE: One (1) full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• ***THIS IS NOT A VIRTUAL POSITION - YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The Transportation Assistant acts as primary contact to Veterans for transportation needs
• The Transportation Assistant works with the Veteran Transportation Service (VTS) Supervisory Mobility Manager for transportation workload forecasting - scheduling design - procedure development - and quality improvement implementation - modification of processes - evaluation - and ongoing operational flow of the Veteran Transportation Services program
• The coordination of transportation function is multi-faceted and diverse
• Major duties include but are not limited to: Performs work involving consult management - appointment scheduling and admissions scheduling
• Daily responsibilities include collecting - compiling - and tracking data and statistical information in support of Veteran Transportation Service (VTS)
• Performs a basic analysis of the data and generates a variety of reports
• Reviews documents - reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate
• Enters pertinent information into an automated tracking system
• Coordinates service practices that decrease waits and delays for patients in all specialty areas
• Utilizes the Veterans Health Information System & Technological Architecture (VISTA) - Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations
• Plans for - organizes - administers - and directs how the work will be accomplished for the Veteran Transportation Service (VTS) program
• Planning responsibilities require consideration of support services e.g. - systems management - operations - workload forecasting - review - and reporting of data/statistical results of program/project studies - vehicle maintenance and repair - etc
• Coordinates the day-to-day operation of Veteran Transportation Service (VTS) program flow - processes - and functions
• Plans and provides support services in the following types of program areas: electronic records management
• driver scheduling setup & management
• space utilization services
• Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs
• Performs other related duties as assigned
• Work Schedule: Fulltime - Monday - Friday - 8:00 am - 4:30 pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved