Transportation Assistant

US-Department-of-Veterans-Affair; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

The Transportation Assistant at the VA Outpatient Clinic in Columbus, OH, serves as the primary contact to Veterans for transportation needs within the Veteran Transportation Service (VTS). This role supports scheduling, data collection, and daily operations to ensure timely and reliable mobility services.

Columbus-based duties include coordinating connections, forecasting workload, developing procedures, and implementing quality improvements, with occasional travel across the Medical Center's

Qualifications

• One (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service, directly related to transportation support duties.
• Experience coordinating connections/scheduling, collecting and tracking travel data, and generating reports.

Responsibilities

• Serve as the primary contact to Veterans for transportation needs with the Veteran Transportation Service.
• Assist with workload forecasting, scheduling design, procedure development, and quality improvement.
• Modify processes and evaluate the VTS program to ensure smooth operations.

Job description

This position serves as a Transportation Assistant at the VA Outpatient Clinic, in Columbus, OH, and acts as primary contact to Veterans for transportation needs with the Veteran Transportation Service (VTS) Supervisory Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation, and ongoing operational flow of the VTS program.

SPECIALIZED EXPERIENCE: One (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Transportation Assistant for the GS-6 level. Qualifying specialized experience includes performing transportation support duties such as coordinating connections/scheduling, documenting travel information; collecting, compiling, and tracking data on a daily basis; performing a basic analysis of data and generating a variety of reports; entering data into automated tracking databases; and planning and directing a program that provides support services.

NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

Physical Requirements and Work Environment: Incumbent will be exposed to stressful working situations that require a professional attitude and collective reasoning. The incumbent is subject to a high volume of work, the need for accuracy, frequency of interruptions and ever-changing demands due to program changes. Duties will be predominantly performed in the Veteran Transportation Service program office with intermittent trips to various locations throughout the Medical Center's catchment area both in and near patient care areas where there may be risk of exposure to disease. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.