Transportation Assistant

U.S. Department of Veterans Affairs; Temple (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The Transportation Assistant role is based at the Temple campus within the Health Administration Service. The position handles scheduling and certifying payments for ambulance transport under the Beneficiary Travel program.

Responsibilities include using VetRide to manage SMT lifts, verifying eligibility, and maintaining secure access to VA systems while delivering courteous service to Veterans and coordinating with third-party vendors.

Qualifications

• One year of specialized experience equivalent to GS-04 in the organization.
• Education may substitute for the required experience with 4 years of college or higher in any field.
• Combination of education and experience with 60 semester hours (2 years) creditable.

Responsibilities

• Schedules all types of Special Mode Transportation (wheelchair van, BLS, ALS, Critical Care/Specialty care, Air Medevac).
• Uses VetRide to schedule SMT lifts and certifies invoices for payment.
• Determines travel eligibility and computes mileage and vouchers for transport.
• Maintains multiple computer software programs and uses two monitors for efficiency.
• Follows strict security measures when accessing VA computer systems and programs.
• Provides on-the-job training to new employees.
• Serves as backup for processing beneficiary travel reimbursements.

Skills

Customer service

Security procedures

Software navigation

Communication

Attention to detail

Education

4 years college education

Transcript required

Tools

VetRide

CPRS

VISTA

HSRM

Outlook

eCAMS

Job description

Summary

The Transportation Assistant schedules and certifies payments for ambulance transport of eligible Veterans to and from medical appointments and hospital admissions/discharges as part of the Beneficiary Travel program. The location of this position is at the Temple campus within the special Mode Transportation Section within Health Administration Service.

Summary

The Transportation Assistant schedules and certifies payments for ambulance transport of eligible Veterans to and from medical appointments and hospital admissions/discharges as part of the Beneficiary Travel program. The location of this position is at the Temple campus within the special Mode Transportation Section within Health Administration Service.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/14/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of Specialized experience includes but not limited to: preparing daily reports itemizing all control point activities for each day; following strict security measures when accessing or exiting computer software; moving back and forth successfully between various computer software programs; and customer service. Determine travel eligibility - computes mileage/common carriers - and prepares electronic voucher. Maintaining computer records for travel transactions. OR - Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years above high school in any field for which high school graduation or the equivalent is the normal prerequisite. This education was obtained in an accredited business - secretarial or technical school - junior college - college or university. If you are qualifying on education. (TRANSCRIPT REQUIRED). OR - Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education in excess of 60 semester hours (2 years) is creditable. If you qualify by a combination - your experience must be detailed in your resume (TRANSCRIPT REQUIRED). For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• Major duties assigned but not limited to: Schedules all types of Special Mode Transportation (wheelchair van - BLS - ALS - Critical Care/Specialty care - and Air Medevac)
• Uses VetRide program to schedule all SMT lifts and certifies invoices for payment
• Contacts approval official to authorize obligations and any requests for additions - deductions - and/or movement of funds
• Determines travel eligibility Looks up Veteran's home address in VistA and calculates the mileage to and destination address to enter in VetRide for 3rd party vendors to transport Veterans
• Moves back and forth successfully between various computer software programs to accomplish duties in a timely manner uses two monitor screens at the same time
• Uses extreme tact and respect in communicating with applicants who are not eligible for Beneficiary Travel benefits
• Functions under the constant pressure of a large volume of claimants and a variety of personalities
• Shows proficiency in the use of VetRide - CPRS - VISTA - HSRM - Outlook - and accessing pertinent regulations related to Special Mode Transportation
• Certifies ambulance payments in VetRide and eCAMS
• Provides on-the-job training to new employees
• Follows strict security measures when accessing or exiting all VA computer systems and programs
• Serves as back up for processing beneficiary travel reimbursement payments in the Beneficiary Travel Self Service System
• Work Schedule: Monday - Friday 0730 - 1600 or 0800-1630 Telework: Not available Position Description/PD#: Transportation Assistant/PD08040A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Approved