Transparent Car Sales & Customer Care Specialist

CarMax; Bristol (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

CarMax is seeking a Customer Specialist in its Customer Service & Support team. You will greet shoppers, assess needs, use CarMax systems to recommend vehicles, explain features, and coordinate test drives.

You’ll partner with sales and finance, guide customers from selection to paperwork, keep records accurate, and help maintain a welcoming showroom that reflects CarMax’s inclusive culture and exceptional customer care.

Responsibilities

• Greet shoppers, assess needs, and use CarMax systems to recommend vehicles, explain features, and coordinate test drives.
• Partner with sales and finance to guide customers from selection to paperwork, keeping records accurate and up-to-date.
• Help maintain a clean, welcoming showroom that reflects CarMax’s inclusive culture and commitment to exceptional customer care.

Job description

CarMax is seeking a Customer Specialist in its Customer Service & Support team. You will greet shoppers, assess needs, use CarMax systems to recommend vehicles, explain features, and coordinate test drives.

You’ll partner with sales and finance, guide customers from selection to paperwork, keep records accurate, and help maintain a welcoming showroom that reflects CarMax’s inclusive culture and exceptional customer care.