Automotive Sales Associate

CarMax; Bristol (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

CarMax is seeking a Customer Specialist in its Customer Service & Support team. You will greet shoppers, assess needs, use CarMax systems to recommend vehicles, explain features, and coordinate test drives.

You’ll partner with sales and finance, guide customers from selection to paperwork, keep records accurate, and help maintain a welcoming showroom that reflects CarMax’s inclusive culture and exceptional customer care.

Responsibilities

• Greet shoppers, assess needs, and use CarMax systems to recommend vehicles, explain features, and coordinate test drives.
• Partner with sales and finance to guide customers from selection to paperwork, keeping records accurate and up-to-date.
• Help maintain a clean, welcoming showroom that reflects CarMax’s inclusive culture and commitment to exceptional customer care.

Job description

As a Customer Specialist in CarMax’s Customer Service & Support department, you will guide shoppers through a transparent, no-haggle car-buying and selling experience. You’ll greet customers, assess their needs, and use CarMax’s user-friendly systems to recommend vehicles, explain features, and coordinate test drives. Partnering with sales and finance teams, you’ll support every step from selection to paperwork, ensuring clarity and trust. You’ll manage follow-ups, maintain accurate records, and contribute to a clean, welcoming showroom. At CarMax, you’ll thrive in an inclusive culture that supports growth, honest communication, and exceptional customer care.