Car Buying Experience Specialist

CarMax; Kentwood (MI); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday pay

Benefits

Job summary

CarMax is seeking a Customer Specialist to deliver an iconic, customer-first experience across the car-buying and selling journey. You will guide customers through appraisals, test drives, paperwork, and service coordination to ensure a transparent, smooth process that reflects CarMax's honesty and innovation.

You will collaborate across teams, handle multiple tasks, and own responsibilities from sales support to scheduling repairs, while upholding safety and quality standards in a fast-paced

Qualifications

• Strong communication skills and ability to represent CarMax positively.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Capable of balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document findings for appraisals.
• Manage inventory processes including vehicle check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as paperwork, reporting, and payments.
• Coordinate service appointments and review repair invoices for billing accuracy.

Skills

Communication skills

Relationship building

Integrity and teamwork

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax is seeking a Customer Specialist to deliver an iconic, customer-first experience across the car-buying and selling journey. You will guide customers through appraisals, test drives, paperwork, and service coordination to ensure a transparent, smooth process that reflects CarMax's honesty and innovation.

You will collaborate across teams, handle multiple tasks, and own responsibilities from sales support to scheduling repairs, while upholding safety and quality standards in a fast-paced