Customer Experience & Vehicle Sales Specialist

CarMax; West Virginia; On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Paid holidays

Job summary

CarMax is seeking a Customer Specialist in Training in the United States. You will be a trusted guide through buying, selling, or servicing vehicles, delivering an iconic customer-first experience while learning on the job in a fast-paced environment.

You will handle vehicle appraisals, paperwork, scheduling, and coordination across teams with emphasis on integrity, teamwork, and attention to detail. This role offers hands-on learning and growth within CarMax culture.

Qualifications

• High School Diploma or equivalent.
• Valid driver’s license and ability to lift up to 25 lbs.
• Attention to detail and accurate data transcription.
• Ability to balance customer needs with processes and deadlines.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, paperwork, and payments.
• Coordinate service appointments and review repair invoices for billing accuracy.
• Follow EH&S requirements and maintain a clean, orderly work area.

Skills

Communication skills

Relationship-building

Integrity

Teamwork

Multitasking

Attention to detail

Driver's license

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax is seeking a Customer Specialist in Training in the United States. You will be a trusted guide through buying, selling, or servicing vehicles, delivering an iconic customer-first experience while learning on the job in a fast-paced environment.

You will handle vehicle appraisals, paperwork, scheduling, and coordination across teams with emphasis on integrity, teamwork, and attention to detail. This role offers hands-on learning and growth within CarMax culture.