Customer Experience Specialist

CarMax Business Services; Springfield (MA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Job summary

CarMax is seeking a Customer Specialist to guide customers through their car-buying and selling journey with honesty and care. You will help with appraisals, test drives, paperwork, and repair orders, ensuring a seamless, transparent process across teams.

In this role, you will deliver strong customer service, document vehicle conditions for appraisals, manage inventory processes, and coordinate service appointments. The position emphasizes collaboration and a commitment to CarMax standards.

Qualifications

• High School Diploma or equivalent and valid driver's license.
• Excellent communication and relationship-building skills.
• Ability to multitask in a fast-paced environment.
• Strong integrity, teamwork, and attention to detail.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Document vehicle conditions for appraisals and share findings with Buyers.
• Manage inventory, check-in, scanning, and reconciliation.
• Coordinate service appointments and review repair invoices for accuracy.
• Maintain a clean, safe workspace and follow EH&S requirements.

Skills

Communication

Customer service

Relationship building

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax is seeking a Customer Specialist to guide customers through their car-buying and selling journey with honesty and care. You will help with appraisals, test drives, paperwork, and repair orders, ensuring a seamless, transparent process across teams.

In this role, you will deliver strong customer service, document vehicle conditions for appraisals, manage inventory processes, and coordinate service appointments. The position emphasizes collaboration and a commitment to CarMax standards.