Customer Sales Specialist: Car-Buying & Appraisals

CarMax Business Services; Redlands (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday pay

Job summary

CarMax in Redlands is seeking a Customer Specialist to guide customers through car-buying and selling journeys with honesty and transparency. You’ll support appraisals, test drives, and paperwork, delivering a seamless, customer-first experience across teams to drive excellence.

Join a collaborative environment where you balance multiple tasks, uphold safety standards, and represent CarMax with integrity while helping customers navigate financing options and service appointments.

Qualifications

• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and read data accurately.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports and managing paperwork.
• Coordinate service appointments and review repair invoices for billing accuracy.
• Follow EH&S requirements and maintain a clean, safe work area.

Skills

Strong communication

Relationship building

Integrity

Teamwork

Multitasking

High school diploma

Driver's license

Lifting ability

Data transcription

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

CarMax in Redlands is seeking a Customer Specialist to guide customers through car-buying and selling journeys with honesty and transparency. You’ll support appraisals, test drives, and paperwork, delivering a seamless, customer-first experience across teams to drive excellence.

Join a collaborative environment where you balance multiple tasks, uphold safety standards, and represent CarMax with integrity while helping customers navigate financing options and service appointments.