Customer Experience Specialist

CarMax; North Carolina; On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Sick time

Job summary

CarMax is hiring a Customer Specialist to deliver an iconic, customer-first experience throughout the car-buying and selling journey. You will guide customers through appraisals, test drives, and financing applications while ensuring a transparent process that reflects CarMax’s commitment to honesty and innovation.

You will perform vehicle condition assessments, manage inventory processes, handle paperwork, and coordinate service appointments.

Qualifications

• High School Diploma or equivalent and a valid driver’s license.
• Strong communication skills and ability to build relationships.
• Ability to manage multiple tasks with attention to detail.
• Demonstrates integrity, teamwork and follows processes.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals and Buyers.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining paperwork, auditing documents, and managing payments.
• Coordinate service appointments and review repair orders for billing accuracy; collaborate across teams.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Skills

Communication

Relationship building

Integrity

Teamwork

Multi-tasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Excel

Job description

CarMax is hiring a Customer Specialist to deliver an iconic, customer-first experience throughout the car-buying and selling journey. You will guide customers through appraisals, test drives, and financing applications while ensuring a transparent process that reflects CarMax’s commitment to honesty and innovation.

You will perform vehicle condition assessments, manage inventory processes, handle paperwork, and coordinate service appointments.