Customer Experience Specialist

CarMax; Michigan; On-site; USD 23,694 - 49,593; Full time

Job summary

CarMax is seeking a Customer Specialist to deliver an iconic, customer-first experience across the car-buying and selling journey. You will guide customers through appraisals, test drives, paperwork, and repairs, ensuring a transparent process and reflecting CarMax’s honesty and innovation.

This role offers variety, autonomy, and collaboration across teams to make a meaningful impact on every interaction. Based in Michigan, you will work with store operations and Buyers to document vehicle

Qualifications

• High School Diploma or equivalent and a valid driver's license.
• Ability to lift up to 25 lbs and read/transcribe data.
• Strong communication and the ability to represent CarMax.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Demonstrated integrity, respect, and teamwork.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining paperwork, auditing documents, and processing payments.
• Coordinate service appointments and review repair orders for billing accuracy, collaborating across teams.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Skills

Customer service

Communication

Relationship building

Integrity and teamwork

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax is seeking a Customer Specialist to deliver an iconic, customer-first experience across the car-buying and selling journey. You will guide customers through appraisals, test drives, paperwork, and repairs, ensuring a transparent process and reflecting CarMax’s honesty and innovation.

This role offers variety, autonomy, and collaboration across teams to make a meaningful impact on every interaction. Based in Michigan, you will work with store operations and Buyers to document vehicle