Customer Experience Specialist - Car Buying & Appraisals

CarMax Business Services; Wisconsin; On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Holiday premium pay

Training and career growth

Job summary

CarMax is seeking a Customer Specialist to provide a seamless, transparent car-buying and selling experience. You will guide customers through sales, appraisals, test drives, financing, and paperwork, while ensuring accuracy in vehicle condition documentation and billing.

You will collaborate with Buyers and service teams to maintain CarMax Quality Standards, handle admin tasks, and follow EH&S guidelines. This role emphasizes strong communication, integrity, and teamwork in a fast-paced retail

Qualifications

• High School Diploma or equivalent required.
• Ability to lift up to 25 lbs as needed.
• Excellent communication and customer service skills.
• Ability to follow processes and meet deadlines.
• Experience in retail or service environment preferred.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Communication

Teamwork

Time management

Relationship building

Attention to detail

Education

High School Diploma or equivalent

Job description

CarMax is seeking a Customer Specialist to provide a seamless, transparent car-buying and selling experience. You will guide customers through sales, appraisals, test drives, financing, and paperwork, while ensuring accuracy in vehicle condition documentation and billing.

You will collaborate with Buyers and service teams to maintain CarMax Quality Standards, handle admin tasks, and follow EH&S guidelines. This role emphasizes strong communication, integrity, and teamwork in a fast-paced retail