Transit Operations Manager – On‑Time & People Leadership

MV Transportation, Inc.; Los Angeles (CA); On-site; USD 69,000 - 85,000; Full time

Job summary

MV Transportation, Inc. is seeking a Commuter Operations Manager to lead the daily operation at the assigned location, ensuring delivery of annual business plans and compliance with agency policies and company procedures.

The role emphasizes on-time performance, driver availability, call center oversight and strong customer relations. Responsibilities include staff training, safety program oversight, and regular communication with staff and support teams to maintain service quality.

Qualifications

• Five years of experience managing and supervising public transit services of similar size.
• Experience in scheduling, personnel management and training.
• Strong written and verbal skills; ability to work independently.
• Knowledge of contractual obligations and company policies.
• Experience managing a fast-paced environment.
• Trapeze experience preferred.

Responsibilities

• Manage on-time performance and driver availability.
• Manage all call center functions.
• Manage customer relations through direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Communicate with location staff and support teams.
• Oversee safety and training programs to ensure compliance.
• Contribute to the safety culture of the division.
• Maintain client contact to meet or exceed expectations.
• Assist with periodic departmental audits.
• Review key operational metrics daily, weekly and monthly.
• Promote and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Skills

Public transit management

Scheduling

Personnel management

Training and mentoring

Contract familiarity

Communication

Safety compliance

Independent work

Trapeze experience

Driver relations

Tools

Trapeze

Job description

MV Transportation, Inc. is seeking a Commuter Operations Manager to lead the daily operation at the assigned location, ensuring delivery of annual business plans and compliance with agency policies and company procedures.

The role emphasizes on-time performance, driver availability, call center oversight and strong customer relations. Responsibilities include staff training, safety program oversight, and regular communication with staff and support teams to maintain service quality.