Paratransit Operations Manager: Growth & Safety

MV Transportation, Inc.; Florida; On-site; USD 70,000 - 110,000; Full time

Job summary

MV Transportation, Inc. is seeking an Operations Manager to lead the assigned location’s daily transportation contract, ensuring on-time performance, driver availability, and customer satisfaction.

You will collaborate with the support team, manage staff, and implement policies to meet annual business plans while adhering to safety and regulatory requirements. You will oversee scheduling, training, and labor relations, and maintain strong client and driver communication.

Qualifications

• 1–3 years of management experience in a paratransit environment.
• Experience in scheduling and personnel management.
• Ability to work independently with strong communication skills.
• Knowledge of contractual obligations and policy adherence.

Responsibilities

• Manage on-time performance and driver availability.
• Oversee call center functions and customer relations.
• Identify, train, and mentor location staff.
• Communicate with staff and support teams regularly.
• Oversee safety and training programs to meet requirements.
• Maintain client contact to meet expectations.
• Support labor and employee relations activities.
• Review operational metrics on a daily/weekly/monthly basis.

Skills

Management experience (1-3 years)

Scheduling

Personnel management

Strong written and verbal

Tools

Trapeze software

Job description

MV Transportation, Inc. is seeking an Operations Manager to lead the assigned location’s daily transportation contract, ensuring on-time performance, driver availability, and customer satisfaction.

You will collaborate with the support team, manage staff, and implement policies to meet annual business plans while adhering to safety and regulatory requirements. You will oversee scheduling, training, and labor relations, and maintain strong client and driver communication.