Operations Leader: Paratransit & Fleet Performance

MV Transportation, Inc.; Maryland; On-site; USD 76,000 - 90,000; Full time

Job summary

MV Transportation, Inc. is seeking an Operations Manager to provide leadership and direction at an assigned operating location to ensure delivery of annual business plans.

The role focuses on controlling daily operations of the transportation contract in compliance with agency policies and company procedures. Responsibilities include managing on-time performance, driver availability, customer relations, staff development, safety programs, audits, and regular review of key metrics.

Qualifications

• 1–3 years of management experience in a paratransit and fixed-route environment.
• Experience in scheduling and personnel management.
• Ability to work independently with strong written and verbal skills.
• Knowledge of contractual obligations is required.
• Trapeze experience preferred.
• Experience in a fast-paced environment.

Responsibilities

• Manage on-time performance and driver availability.
• Manage customer relations through direct contact and outreach programs.
• Identify, hire, train and mentor location staff.
• Communicate with location staff and support team members.
• Oversee safety and training programs to ensure compliance with company, contract and regulatory requirements.
• Contribute to maintaining the safety culture of the division.
• Maintain client contact to meet or exceed expectations.
• Conduct periodic departmental audits.
• Review key operational metrics daily, weekly and monthly.
• Promote and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Skills

Paratransit management

Scheduling experience

Personnel management

Independent worker

Written and verbal skills

Tools

Trapeze software

Job description

MV Transportation, Inc. is seeking an Operations Manager to provide leadership and direction at an assigned operating location to ensure delivery of annual business plans.

The role focuses on controlling daily operations of the transportation contract in compliance with agency policies and company procedures. Responsibilities include managing on-time performance, driver availability, customer relations, staff development, safety programs, audits, and regular review of key metrics.