Senior Micro Transit Operations Lead

MV Transportation, Inc.; California; On-site; USD 83,000 - 112,000; Full time

Job summary

MV Transportation, Inc. is seeking an Operations Manager to guide the assigned operating location, ensuring delivery of annual business plans and compliance with agency policies and company procedures.

You will oversee daily contract operations, manage on-time performance, driver availability, call center functions, customer relations, staffing, safety programs and audits, while maintaining strong communication with staff and the support team.

Qualifications

• Minimum 5 years of supervisory experience in public transportation operations or a related industry.
• Experience in scheduling and personnel management and training.
• Strong written and verbal communication skills.
• Knowledge of contractual obligations.
• Experience in a fast-paced environment.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Communicate with location staff and support team members.
• Oversee safety and training programs to ensure compliance with company, contract and regulatory requirements.
• Maintain client contact to meet or exceed expectations.
• Assist with periodic departmental audits.
• Review key operational metrics daily, weekly and monthly.
• Promote and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Skills

Supervisory leadership

Scheduling and personnel management

Excellent written and verbal COMM

Contractual obligations knowledge

Independent work ability

Tools

Trapeze

Job description

MV Transportation, Inc. is seeking an Operations Manager to guide the assigned operating location, ensuring delivery of annual business plans and compliance with agency policies and company procedures.

You will oversee daily contract operations, manage on-time performance, driver availability, call center functions, customer relations, staffing, safety programs and audits, while maintaining strong communication with staff and the support team.