Transit Operations Lead — On-Time & Team Development

MV Transportation; Denver (CO); On-site; USD 99,000 - 115,000; Full time

Job summary

MV Transportation in Denver is seeking an Operations Manager to lead the assigned location, directing daily transportation operations and ensuring adherence to contracts and company policies.

You will drive on-time performance, manage driver availability, oversee call center functions, and mentor location staff while coordinating safety, training, and client relations to achieve business goals.

Qualifications

• 5+ years of experience in managing operations of a fixed-route public transit service or similar.
• Experience in scheduling and personnel management.
• Strong written and verbal communication skills.
• Knowledge of contractual obligations relevant to transit operations.
• Experience handling fast-paced environments and dynamic constraints.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Oversee all call center functions.
• Maintain customer relations through direct contact and outreach programs.
• Identify, train, and mentor location staff.
• Communicate with location staff and support teams.
• Oversee safety and training programs to ensure compliance with requirements.
• Contribute to maintaining the safety culture of the division.
• Maintain client contact to meet or exceed expectations.
• Assist with periodic departmental audits.
• Review key operational metrics daily, weekly, and monthly.
• Implement and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Skills

Operations management

Scheduling & staffing

Communication skills

Contract knowledge

Fast-paced environment

Tools

Trapeze

Job description

MV Transportation in Denver is seeking an Operations Manager to lead the assigned location, directing daily transportation operations and ensuring adherence to contracts and company policies.

You will drive on-time performance, manage driver availability, oversee call center functions, and mentor location staff while coordinating safety, training, and client relations to achieve business goals.