Paratransit Operations Manager

MV Transportation, Inc.; Portland (OR); On-site; USD 85,000 - 110,000; Full time

Job summary

MV Transportation, Inc. is seeking an Operations Manager to lead the assigned operating location and drive delivery of annual business plans.

You will oversee daily paratransit operations, ensure on-time performance, driver availability, and customer relations while mentoring staff and upholding safety and contractual obligations. The role requires independent work, strong analytical and communication skills, and experience in scheduling and personnel management within a paratransit environment.

Qualifications

• Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong analytical, written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity.
• Trapeze experience preferred.
• Experience managing fast paced environment.
• Experience obtaining Verification of Transit Training Certificate.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Skills

Management experience

Scheduling

Personnel management

Analytical skills

Written and verbal skills

Job description

MV Transportation, Inc. is seeking an Operations Manager to lead the assigned operating location and drive delivery of annual business plans.

You will oversee daily paratransit operations, ensure on-time performance, driver availability, and customer relations while mentoring staff and upholding safety and contractual obligations. The role requires independent work, strong analytical and communication skills, and experience in scheduling and personnel management within a paratransit environment.