Strategic Transit Operations Leader

MV Transportation, Inc.; Pomona (CA); On-site; USD 90,000 - 103,000; Full time

Job summary

MV Transportation, Inc. is seeking an Operations Manager to lead an assigned operating location, guiding daily operations to meet annual business plans.

The role oversees on-time performance, driver availability, call center operations, and customer relations, while mentoring staff and ensuring regulatory compliance. The ideal candidate has at least three years in an Operations/Assistant General Manager role within transit/paratransit settings, with scheduling, personnel management and training

Qualifications

• Minimum of three years of direct successful experience in an Operations/Assistant General Manager capacity.
• Experience in scheduling, personnel management, and training.
• Strong written and verbal communication skills.
• Knowledge of contractual obligations.
• Familiarity with Trapeze software.
• Experience managing a fast-paced environment.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Communicate with location staff and support team members regularly.
• Assist in overseeing safety and training programs to ensure compliance with company, contract and regulatory requirements.
• Maintain safety culture of the division.
• Maintain client contact to meet or exceed expectations.
• Assist with periodic departmental audits.
• Review key operational metrics daily, weekly and monthly.
• Implement, promote and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Skills

Operations management

Scheduling

Personnel management

Training

Communication

Contract terms

Tools

Trapeze

Job description

MV Transportation, Inc. is seeking an Operations Manager to lead an assigned operating location, guiding daily operations to meet annual business plans.

The role oversees on-time performance, driver availability, call center operations, and customer relations, while mentoring staff and ensuring regulatory compliance. The ideal candidate has at least three years in an Operations/Assistant General Manager role within transit/paratransit settings, with scheduling, personnel management and training