Transit Dispatch & Safety Operations Lead

First Student; Rockton Township (IL); On-site; USD 33,000 - 41,000; Full time

Job summary

First Student is seeking a Dispatcher to manage bus dispatching, ensure on-time performance, and counsel drivers for safe and reliable service. The role supports a busy operations team and requires strong communication with drivers and customers.

Qualifications include 3-5 years of dispatch or related experience, a high school diploma, and proficiency with radio dispatch equipment. DOT drug testing compliance is part of the job.

Qualifications

• 3-5 years experience required.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literate.
• Subject to DOT drug testing and physical.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes scheduling and driver complaints, reports to Operations Supervisor/Contract Manager.
• Serves as primary communication liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Handle back-up driver duties or perform miscellaneous clerical duties as needed.
• Completes assignment of special projects.
• Assists with supervision of day-to-day operations.

Skills

Dispatch experience

Excellent communication

Customer service

Time management

Computer literacy

DOT drug testing compliance

Radio dispatch equipment knowledge

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student is seeking a Dispatcher to manage bus dispatching, ensure on-time performance, and counsel drivers for safe and reliable service. The role supports a busy operations team and requires strong communication with drivers and customers.

Qualifications include 3-5 years of dispatch or related experience, a high school diploma, and proficiency with radio dispatch equipment. DOT drug testing compliance is part of the job.