Senior Dispatcher - NYC Transit Operations Lead

Maggies Paratransit Corp; New York (NY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) benefits

Paid holidays and vacation

Career advancement opportunities

Employee Assistance Program

PerkSpot discounts

Job summary

First Student is seeking a Senior Dispatcher for our Brooklyn, NY location. This full-time role focuses on leading daily routing, coordinating drivers, and ensuring on-time, safe transportation for students.

Ideal candidates have five to seven years of dispatch, routing, or terminal operations experience, strong communication skills, and knowledge of radio-dispatch equipment. Benefits include comprehensive medical plans and 401(k).

Qualifications

• High school diploma or equivalent.
• Five to seven years of relevant experience.
• Previous dispatch, routing, terminal operations, or professional-driving experience.
• Strong communication, customer-service, computer, and problem-solving skills.
• Ability to stay calm, organized, and decisive in a fast-moving environment.
• Knowledge of radio-dispatch equipment.
• Appropriate vehicle license preferred.

Responsibilities

• Lead daily routing, scheduling, and dispatch operations.
• Assign drivers and monitors to routes and oversee route bidding when applicable.
• Keep service moving by responding to open routes, absences, delays, breakdowns, and last-minute changes.
• Provide drivers with accurate route and passenger information.
• Review route changes and maintain required documentation.
• Monitor route hours and make adjustments to improve productivity and reduce overtime.
• Maintain accurate dispatch logs covering vehicle status, replacements, late buses, accidents, and service disruptions.
• Ensure morning and afternoon routes are properly dry-run before service begins.
• Broadcast daily safety messages and reinforce First Student's Safety First culture.
• Collect pre-trip inspection reports and communicate repair needs to the maintenance team.
• Partner with the Shop Manager to coordinate preventive maintenance, breakdown response, and fleet concerns.
• Open or close the location and manage driver call-outs as assigned.
• Support drivers, school personnel, families, and customers with timely and professional communication.

Skills

Five to seven years of experience

Strong communication

Customer-service

Problem-solving

Calm and decisive

Radio-dispatch knowledge

Computer skills

Education

High school diploma or equivalent

Job description

First Student is seeking a Senior Dispatcher for our Brooklyn, NY location. This full-time role focuses on leading daily routing, coordinating drivers, and ensuring on-time, safe transportation for students.

Ideal candidates have five to seven years of dispatch, routing, or terminal operations experience, strong communication skills, and knowledge of radio-dispatch equipment. Benefits include comprehensive medical plans and 401(k).