Senior Dispatcher - Transit Scheduling & Driver Coaching

First Student; Colville (KY); On-site; USD 3,786,000 - 3,857,000; Full time

Benefits offered by this job

Access to earned wages via Chime MyPay

Salt Rewards Program

Job summary

First Student is hiring a Senior Dispatcher to manage bus route scheduling, coordinate drivers, and handle high-volume communications. The role emphasizes safety, on-time performance, and customer liaison with major clients.

Qualifications include 5-7 years in dispatch or related field and a high school diploma. The position offers a full-time schedule, year-round work, and competitive hourly pay with benefits.

Qualifications

• 5-7 years of dispatcher experience or equivalent
• Excellent communication and customer service skills
• Ability to work under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Subject to DOT drug testing and physical requirements

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes scheduling and driver complaints and reports to Operations Supervisor/Contract Manager
• Serves as primary communications liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Performs back-up driver duties or miscellaneous clerical tasks
• Completes assignment of special projects
• Assists with day-to-day operations supervision

Skills

Experience

Communication

Customer service

DOT regulations

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student is hiring a Senior Dispatcher to manage bus route scheduling, coordinate drivers, and handle high-volume communications. The role emphasizes safety, on-time performance, and customer liaison with major clients.

Qualifications include 5-7 years in dispatch or related field and a high school diploma. The position offers a full-time schedule, year-round work, and competitive hourly pay with benefits.