Bus Dispatch & Operations Coordinator

First Student; Richmond (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Career advancement opportunities

Positive work environment

Job summary

First Student in Richmond, VA is seeking a Dispatcher to coordinate bus routes, dispatch vehicles, and ensure on-time performance.

You will counsel drivers, handle communications via phone and radio, and serve as the primary liaison with contracted customers.

This role requires 3-5 years of experience, a high school diploma, and strong multitasking skills; DOT drug testing applies.

Qualifications

• 3-5 years of experience in dispatch or terminal operations
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to work under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing per 49 CFR Part 40

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes scheduling and driver complaints to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Back-up driver duties and miscellaneous clerical tasks
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Job description

First Student in Richmond, VA is seeking a Dispatcher to coordinate bus routes, dispatch vehicles, and ensure on-time performance.

You will counsel drivers, handle communications via phone and radio, and serve as the primary liaison with contracted customers.

This role requires 3-5 years of experience, a high school diploma, and strong multitasking skills; DOT drug testing applies.