Bus Dispatch Lead: Schedule Excellence & Driver Coaching

First Student, Inc.; Rockton Township (IL); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly wage

Mon-Fri schedule

Career advancement opportunities

Positive work environment

Job summary

First Student, Inc. is seeking a Dispatcher to ensure on-time bus routes, dispatch all buses, and counsel drivers and monitors on front line. The role requires 3-5 years of dispatch or terminal experience and is conducted in a fast-paced environment.

You will handle heavy phone and radio traffic, serve as a liaison with major contracted customers, and participate in scheduling, billing, and driver payroll tasks as needed. A strong focus on safety and customer service is essential.

Qualifications

• 3-5 years dispatch or terminal experience
• High school diploma or equivalent
• Excellent communication and customer service skills

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, reports to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Skills

Communication skills

Customer service

Radio dispatch equipment

Computer literacy

Time management

Driver/terminal experience

Education

High school diploma or equivalent

Job description

First Student, Inc. is seeking a Dispatcher to ensure on-time bus routes, dispatch all buses, and counsel drivers and monitors on front line. The role requires 3-5 years of dispatch or terminal experience and is conducted in a fast-paced environment.

You will handle heavy phone and radio traffic, serve as a liaison with major contracted customers, and participate in scheduling, billing, and driver payroll tasks as needed. A strong focus on safety and customer service is essential.