Traffic Management Center Operator — Real-Time Incident Response

Iteris, Inc.; Salem (VA); On-site; USD 46,276,000 - 62,609,000; Full time

Benefits offered by this job

401(k) with matching

Paid-Time-Off

Medical, dental, and vision

Life insurance

Disability coverage

Education assistance

Job summary

Iteris, Inc is seeking a Control Room Operator for their Traffic Management Center to monitor real-time traffic, coordinate incident response, and support public safety through multi-system console operations.

The role emphasizes continuous surveillance, incident verification, and dispatch of patrols and emergency responders, with obligations in high-pressure environments and non-traditional hours.

Qualifications

• High school diploma or GED.
• Experience in operations, dispatch, monitoring, communications, or customer service roles preferred.
• Strong proficiency with computer systems and Windows-based applications.
• Ability to learn and operate ITS, traffic systems, and network-based technologies.
• Excellent written and verbal communication skills.
• Ability to remain calm and effective in high-pressure, real-time environments.
• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Basic understanding of maps, roadways, and geographic navigation.
• Reliable, punctual, and flexible with scheduling (including nights, weekends, and holidays).
• Willingness to serve as essential personnel during emergencies.
• Experience with traffic operations, transportation systems, or roadway monitoring preferred.
• Familiarity with CCTV surveillance, signals, and control systems a plus.
• Background in incident management, dispatch, or emergency response a plus.
• Experience working in a control center or console-based environment highly preferred.

Responsibilities

• Monitor traffic conditions and roadway activity using CCTV, ITS (Intelligent Transportation Systems), sensors, and data feeds
• Perform continuous surveillance and system monitoring of transportation networks and signals
• Detect, verify, and manage traffic incidents (e.g., crashes, stalled vehicles, congestion, roadwork)
• Initiate and coordinate incident response plans to minimize disruptions and maintain safety
• Dispatch Safety Service Patrols, field technicians, and emergency responders using radio and communications systems
• Operate a multi-system console environment, managing real-time data and network systems
• Update and manage Changeable Message Signs (CMS) and traveler information platforms (e.g., 511)
• Provide accurate, real-time customer and traveler information to the public and stakeholders
• Document incidents and operational activities using reporting and operations systems for tracking and analysis
• Communicate and coordinate with internal teams, partner agencies, and external responders
• Report system issues, equipment failures, and roadway hazards to appropriate personnel
• Support emergency operations (e.g., severe weather, evacuations) and special event traffic management
• Follow established policies, procedures, and safety protocols at all times

Skills

Dispatcher

Operations

Monitoring

Communication

Windows-based apps

Calm under pressure

Multi-tasking

Education

High school diploma or GED

Tools

CCTV systems

ITS/traffic systems

CMS/511 platforms

Radio communications

Windows OS

Job description

Iteris, Inc is seeking a Control Room Operator for their Traffic Management Center to monitor real-time traffic, coordinate incident response, and support public safety through multi-system console operations.

The role emphasizes continuous surveillance, incident verification, and dispatch of patrols and emergency responders, with obligations in high-pressure environments and non-traditional hours.