Traffic Operations Center Assistant — Incident Response & Analytics

AtkinsRéalis; Asheville (NC); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with vesting

Paid Time Off

Flexible work options

Employee assistance program

Job summary

AtkinsRéalis in Asheville, NC, seeks a Traffic Operations Center Assistant Traffic Specialist to join the Mountain Regional Traffic Management Center. This role provides technical support, monitors incidents, coordinates responses, and interfaces with emergency responders and the traveling public.

As ATS, you will analyze traffic impacts, develop response plans, produce reports, and support major incident response in real time.

Qualifications

• High School diploma required.
• Two years' administrative or technical work experience required.
• One-year experience as supervisor fill-in is preferred.
• External applicants must complete ATS training within 6-8 weeks of employment.
• Data analysis, response plan development, logistical experience in a TMC or other similar environment including dispatch centers, 911 operations, or other emergency operations is preferred.
• Must be proficient with computer skills.
• Must have a good command of the English language.
• Excellent oral communication and interpersonal skills required.
• Excellent written communication skills and ability to produce polished, effective materials in multiple formats (e.g. reports, presentations, graphics, spreadsheets, etc.) required.
• Ability to perform in a professional, courteous manner and remain friendly while under pressure.

Responsibilities

• Analyze planned/unplanned events, traffic data, road geometrics, construction plans, and other inputs to understand and plan for traffic impacts and mitigation strategies.
• Develop and maintain response plans and other resources to support TOC staff's ability to respond to planned/unplanned traffic events effectively.
• Deliver comprehensive and accurate reports to help communicate and track various performance levels and roadway trends.
• Perform regular quality assurance activities to support the TOC's overall quality assurance program.
• Provide recommendations to internal/external stakeholders on technology requirements, traffic routing strategies, and incident/event response measures.
• Interface with major construction project stakeholders and provide regular support related to the management and operations of major work zones.
• Develop traveler information – including messaging for NCDOT's electronic message boards – to effectively influence motorists' driving behavior.
• Perform regular tests on various devices and systems to support consistent functionality of essential resources.
• Provide direct, real-time support for major incidents/events as needed to include implementation of tasks typically associated with TOC control room staff.
• Complete other duties and tasks as directed by the Traffic Specialist or other leadership staff.

Skills

Data analysis

Communication

English proficiency

Education

High School diploma

Tools

Computer skills

Job description

AtkinsRéalis in Asheville, NC, seeks a Traffic Operations Center Assistant Traffic Specialist to join the Mountain Regional Traffic Management Center. This role provides technical support, monitors incidents, coordinates responses, and interfaces with emergency responders and the traveling public.

As ATS, you will analyze traffic impacts, develop response plans, produce reports, and support major incident response in real time.