Traffic Operations & Incident Dispatcher (TMC)

Kapsch Trafficcom Transportation SA.; Chesterfield (MO); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

PTO

Medical insurance

401(k) with company match

Job summary

Kapsch TrafficCom is seeking a TMC Operator in Chesterfield, MO. You'll monitor traffic using ITS tech, coordinate incident response, and relay traveler information to the public. The role supports a 2:00 PM–10:00 PM schedule in a 24/7 operation.

Responsibilities include real-time data management, incident tracking, and collaboration with first responders. Prior IT familiarity and strong communication are essential for success.

Qualifications

• Proficiency with Windows-based systems and comfort working on a multi-monitor workstation.
• Ability to type quickly and accurately in a fast-paced environment.
• Strong working knowledge of St. Louis-area roadways and geography.
• Excellent communication skills, both verbal and written.
• Ability to prioritize and respond to real-time events with urgency and accuracy.

Responsibilities

• Operate ITS technologies including cameras, sensors, and information systems to monitor traffic conditions.
• Identify and track incidents and roadway issues using CCTV, patrol and police reports, and other data sources.
• Coordinate and dispatch responses to roadway incidents via radio, phone, or internal systems.
• Input and manage data in real-time systems, maintaining accurate records of incidents and response actions.
• Assist with compiling traffic and incident data for reports including travel time, incident summaries, and equipment status.
• Provide traveler information to the public through variable message signs, websites, and partner agencies.
• Work collaboratively with teammates, first responders, and other stakeholders to manage daily operations.

Skills

Windows-based systems

Fast typing

St. Louis area knowledge

Communication skills

Teamwork

Background check

Education

High School diploma or GED

College degree or related experience

Job description

Kapsch TrafficCom is seeking a TMC Operator in Chesterfield, MO. You'll monitor traffic using ITS tech, coordinate incident response, and relay traveler information to the public. The role supports a 2:00 PM–10:00 PM schedule in a 24/7 operation.

Responsibilities include real-time data management, incident tracking, and collaboration with first responders. Prior IT familiarity and strong communication are essential for success.