Traffic Control Center Operator

PRIME AE Group, Inc.; Orlando (FL); On-site; USD 45,000 - 70,000; Full time

Job summary

PRIME AE Group is seeking a Traffic Control Center Operator to support Florida’s Turnpike Enterprise from the Turkey Lake area.

Work in a fast‑paced, 24/7 operations center handling incident management, real‑time traffic information, and coordination with state agencies and field personnel.

The role requires strong multitasking, proficiency with two‑way radios and incident management systems, and the ability to respond calmly under pressure while maintaining public safety.

Qualifications

• Experience in a call center, control center, or real‑time operations environment.
• Ability to gather, analyze, and disseminate information from multiple sources.
• Strong multitasking skills with the ability to prioritize under pressure.
• Proficiency using two‑way radio systems and incident management software.
• Ability to read and apply technical/operational guidelines.

Responsibilities

• Monitor CCTV and other sources to detect and verify incidents.
• Enter, update, and manage incidents in the SunGuide database.
• Disseminate real‑time traveler information via ITS devices and alerts.
• Activate Amber, Silver, and LEO Alerts as required.
• Coordinate incident notifications with staff and emergency responders.
• Manage the RISC program timekeeping and documentation.
• Dispatch Road Ranger operators and verify safety on camera.
• Track fleet activity with AVL systems.
• Troubleshoot ITS devices and report outages to ITS Ops.
• Close OMS tickets related to roadway issues and maintenance.
• Provide after‑hours support for facilities issues.
• Maintain real‑time quality of public traffic information.
• Respond to public inquiries about road conditions and tolls.
• Conduct routine camera tours to identify incidents and events.
• Document maintenance activities for ITS contractors and review reports.
• Participate in monthly TMC meetings and coordination.

Skills

Multitasking

Communication

Public safety focus

Stress management

Team collaboration

Tools

Two-way radio

Incident management software

Job description

Traffic Control Center Operator

Location: Turkey Lake, FL. Support Florida’s Turnpike Enterprise. This role plays a critical part in incident management, customer safety, and real-time operations within a fast‑paced, 24/7 environment.

Key Responsibilities

• Monitor Turnpike roadways using CCTV cameras, Florida Highway Patrol communications, and other traffic information sources to detect and verify incidents.
• Accurately enter, update, and manage incidents in the SunGuide database.
• Disseminate real‑time traveler information through ITS devices including Dynamic Message Signs (DMS), Highway Advisory Radio, 511, Public Information Displays, and email alerts.
• Activate ITS devices for FDLE‑approved Amber, Silver, and Law Enforcement Officer (LEO) Alerts.
• Coordinate incident notifications via two‑way radio, phone, and email with Turnpike staff, districts, and emergency responders.
• Activate and manage the Rapid Incident Scene Clearance (RISC) program, including timekeeping and documentation.
• Dispatch and monitor Road Ranger Safety Patrol operators, ensuring accurate logging and on‑camera safety verification.
• Track fleet activity using automated vehicle location systems.
• Monitor ITS devices and systems, troubleshoot issues, and report outages to the ITS Operations Team.
• Complete Operations Management System (OMS) tickets related to roadway maintenance, construction damage, and facility issues.
• Provide after‑hours support for facilities work orders and emergency facility issues.
• Maintain real‑time quality control of public‑facing traffic information displayed on DMS, PID, and Florida 511.
• Respond to public phone calls regarding roadway conditions, toll information, and Road Ranger assistance.
• Conduct routine camera tours to proactively identify incidents and special events impacting traffic.
• Document maintenance activities for ITS contractors and review daily shift change and ITS help desk reports.
• Participate in monthly TMC staff meetings and ongoing operational coordination.

What You’ll Bring

• Knowledge of major local and regional roadways.
• Experience working in a call center, control center, dispatch center, or similar real‑time operations environment.
• Ability to gather, analyze, and disseminate information from multiple sources including CCTV, scanners, two‑way radio, field personnel, and the public.
• Strong multitasking skills with the ability to prioritize and perform under pressure in a fast‑paced environment.
• Proficiency in using two‑way radio systems and incident management software.
• Ability to read, interpret, and apply technical and operational documents such as TMC procedures and traffic management guidelines.
• Strong communication skills and ability to collaborate effectively with internal teams and external partners.
• Flexibility to work rotating shifts, nights, weekends, and holidays as required.
• Reliable transportation, as this position will be located in the Services Plaza for the Florida Turnpike with no public transportation access.

Our Commitment

PRIME AE Group is committed to creating an inclusive environment where differences are respected, voices are heard, and everyone has the opportunity to succeed.