Traffic Management Center Operator – ITS & Incident Response

State of Washington; Spokane (WA); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Holiday Pay

Seasonal Work

Benefits availability

Job summary

The State of Washington, WSDOT, is seeking a part-time Traffic Safety Systems Operator 3 in Spokane to monitor ITS devices, manage traffic information, and coordinate responses during routine and emergency incidents.

This non-permanent, 24-hour-per-week position supports a 24/7 traffic-management operation, with duties across dispatch and incident coordination, communications, and documentation. Join a critical state transportation team.

Qualifications

• Dispatching and real-time coordination across multiple channels.
• Providing accurate and timely information to internal/external customers.
• Coordinating information and responses across agencies or jurisdictions.
• Clear and concise communication in high-pressure situations.
• Monitoring multiple information sources and prioritizing actions.
• Maintaining precise logs and records.
• Managing tasks and communications in a 24/7 environment.
• Operates ITS devices and multi-channel comms equipment.
• Works independently with accountability for outcomes.
• Shows a willingness to learn and grow.

Responsibilities

• Monitor and operate CCTV feeds, signals, detectors, VMS, ramp meters, and highway radios to assess conditions.
• Verify and report incidents, outages, and system malfunctions.
• Coordinate routine and emergency responses with Incident Response Teams and partner agencies.
• Communicate time-sensitive traffic and incident information to staff, law enforcement, responders, and the public.
• Maintain accurate logs, incident records, and documentation for timely response.
• Monitor ITS devices and communications systems for proper operation and timely information.
• Notify technicians/managers of malfunctions and assess new equipment or software.

Skills

Dispatch & Operations Coordination

Customer Service

Interagency Coordination

Communication Skill

Situational Awareness & Decision-Make

Attention to Detail

Multitasking & Time Management

Technical Proficiency

Independence & Accountability

Growth Mindset

Service-Oriented

Tools

ITS Equipment

Job description

The State of Washington, WSDOT, is seeking a part-time Traffic Safety Systems Operator 3 in Spokane to monitor ITS devices, manage traffic information, and coordinate responses during routine and emergency incidents.

This non-permanent, 24-hour-per-week position supports a 24/7 traffic-management operation, with duties across dispatch and incident coordination, communications, and documentation. Join a critical state transportation team.