Traffic & ITS Operator II - Incident Response

WSP Global Inc.; Town of Mount Pleasant (NY); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Retirement savings

Paid sick leave

Paid vacation

Paid parental leave

Bereavement, voting and naturalization

Job summary

WSP Global Inc. in Hawthorne, NY is seeking a System Operator II to monitor ITS devices and support transportation management. You will work with the Mobility Operations Team to respond to incidents and ensure smooth operations.

You will dispatch maintenance crews, log events, and assist in data collection and troubleshooting. A low experience requirement (0-2 years) and strong communication skills are expected.

Qualifications

• High School diploma.
• 0-2 years of experience with a TMC type facility and/or traffic management.
• Oral and written communication.
• Computer/Software – MS Office applications, spreadsheets and databases.
• Public, internal and external relations (works well with internal, external and partner groups and individuals).
• Analytical and organizational skills.
• Oral and written communication skills.
• Software including: MS Office applications and spreadsheets.
• Capable of working well with co-workers and NYSDOT staff.
• Must have the ability to use digital roadway maps and have a working knowledge of roadway elements.
• Able to maintain significant schedule flexibility to ensure consistency of HVTMC operations.

Responsibilities

• Provide human monitoring and operation of ITS devices and take actions based on SOP guidance.
• Traffic Incident Management.
• Coordination of responses for roadway concerns.
• Dispatching maintenance crews for snow/ice events.
• Database entry for all activities related to incidents, events, roadway concerns, and call logs.
• Assist in traffic data collection for system performance and troubleshooting using ATMS/ITS features.
• Identify and document device failures and issue repair work orders.
• Receive and respond to notices of roadwork, incidents, or reports affecting State equipment or assets.
• Answer inquiries and coordinate response with operational partners.
• Prepare reports and data for evaluation by the State.
• Backups of ITS software and generation of reports from archived data.
• Adhere to WSP Code of Conduct and safety policies.

Skills

Oral and written communication

Analytical skills

Organizational skills

Public relations

Team collaboration

MS Office

Education

High School diploma

Tools

MS Office

Job description

WSP Global Inc. in Hawthorne, NY is seeking a System Operator II to monitor ITS devices and support transportation management. You will work with the Mobility Operations Team to respond to incidents and ensure smooth operations.

You will dispatch maintenance crews, log events, and assist in data collection and troubleshooting. A low experience requirement (0-2 years) and strong communication skills are expected.