Traffic Safety Systems Operator 3

State of Washington; Spokane (WA); Presencial; USD 30.000 - 39.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Holiday Pay

Seasonal Work

Benefits availability

Descripción de la vacante

The State of Washington, WSDOT, is seeking a part-time Traffic Safety Systems Operator 3 in Spokane to monitor ITS devices, manage traffic information, and coordinate responses during routine and emergency incidents.

This non-permanent, 24-hour-per-week position supports a 24/7 traffic-management operation, with duties across dispatch and incident coordination, communications, and documentation. Join a critical state transportation team.

Formación

• Dispatching and real-time coordination across multiple channels.
• Providing accurate and timely information to internal/external customers.
• Coordinating information and responses across agencies or jurisdictions.
• Clear and concise communication in high-pressure situations.
• Monitoring multiple information sources and prioritizing actions.
• Maintaining precise logs and records.
• Managing tasks and communications in a 24/7 environment.
• Operates ITS devices and multi-channel comms equipment.
• Works independently with accountability for outcomes.
• Shows a willingness to learn and grow.

Responsabilidades

• Monitor and operate CCTV feeds, signals, detectors, VMS, ramp meters, and highway radios to assess conditions.
• Verify and report incidents, outages, and system malfunctions.
• Coordinate routine and emergency responses with Incident Response Teams and partner agencies.
• Communicate time-sensitive traffic and incident information to staff, law enforcement, responders, and the public.
• Maintain accurate logs, incident records, and documentation for timely response.
• Monitor ITS devices and communications systems for proper operation and timely information.
• Notify technicians/managers of malfunctions and assess new equipment or software.

Conocimientos

Dispatch & Operations Coordination

Customer Service

Interagency Coordination

Communication Skill

Situational Awareness & Decision-Make

Attention to Detail

Multitasking & Time Management

Technical Proficiency

Independence & Accountability

Growth Mindset

Service-Oriented

Herramientas

ITS Equipment

Descripción del empleo

About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!

The Opportunity

WSDOT is currently seeking to fill a non-permanent Traffic Safety Systems Operator 3 position in Spokane, WA. This position is located within a multi-jurisdictional, 24-hour Traffic Management Center (TMC), monitoring roadway conditions and traffic operations, identifying incidents and potential system issues, and coordinating timely responses. The incumbent operates and monitors Intelligent Transportation System (ITS) devices, including variable message signs and highway advisory radio, and communicates real-time information to internal staff, partner agencies, emergency responders, and the traveling public. These efforts support safe and efficient travel, reduce congestion, and facilitate coordinated responses to routine and emergency incidents.

What to Expect

Among the varied range of responsibilities held within this role, you will:

• Monitor and operate closed-circuit television feeds, traffic signals and detectors, variable message signs, ramp meter systems, and highway advisory radios to assess roadway conditions and traffic operations.
• Verify and report traffic incidents, equipment outages, and system malfunctions, including collisions, disabled vehicles, traffic hazards, fires, and property damage.
• Coordinate routine and emergency responses with Incident Response Teams, field personnel, and partner agencies, following events through completion of required tasks.
• Communicate time-sensitive traffic and incident information to WSDOT staff, law enforcement, emergency responders, partner agencies, and the public via telephone, two-way radio, and email.
• Maintain accurate computer entries, incident logs, files, and documentation to support timely response, information sharing, and operational continuity.
• Monitor regional Intelligent Transportation System (ITS) devices and communications systems to ensure proper operation and the transmission of accurate, timely information.
• Notify appropriate technicians and managers of equipment malfunctions or outages and evaluate new or modified equipment and software and identify and report any issues.

Qualifications

To be considered for this opportunity, the following competencies are required:

• Dispatch & Operations Coordination: Experience in dispatching, operating two-way, multi-channel emergency radio operations, or a similar operations environment involving real-time communication and information coordination.

• Customer Service: Provides accurate and timely information to meet the needs of internal and external customers, including the traveling public, partner agencies, and field personnel.
• Interagency Coordination: Demonstrates the ability to effectively coordinate information and operational responses across multiple agencies or jurisdictions.
• Communication Skill: Effectively communicates clearly and concisely using radio, telephone, and electronic systems in high-pressure situations. Accurately relays critical information to diverse audiences, including emergency responders and the public.
• Situational Awareness & Decision-Making: Monitors multiple information sources simultaneously and evaluates conditions to identify incidents, hazards, or system issues. Exercises sound judgment to prioritize and initiate appropriate responses in time-sensitive situations.
• Attention to Detail: Maintains accurate logs, records, and system entries with a high-level of precision and timeliness.
• Multitasking & Time Management: Effectively manages multiple tasks, systems, and communications simultaneously in fast-paced, 24/7 operational environment.
• Technical Proficiency: Demonstrates the ability to learn and operate computers, Intelligent Transportation Systems (ITS), and multi-channel communication equipment.
• Independence & Accountability: Works independently with minimal supervision while maintaining accountability for assigned responsibilities and outcomes.
• Growth Mindset: Actively demonstrates a commitment to learning and growth.
• Service-Oriented: Takes action to meet the needs of others.

The following qualifications are also required:

• Ability to sit, stand, or a combination of both for extended periods of time.
• Ability to temporarily work shifts outside normal schedules to cover unexpected operational needs, emergencies, weather, and callouts.

It is preferred that qualified candidates also demonstrate:

• Traffic Operations & Incident Response: Demonstrates knowledge of roadway systems, traffic operations, incident response, or emergency response coordination.
• Traffic Management Operations: Demonstrates knowledge of Traffic Management Center (TMC) operations or similar 24/7 operational environments.

• Intelligent Transportation Systems: Demonstrates knowledge of Intelligent Transportation systems (ITS), traffic monitoring systems, or related transportation technologies.
• Technology & Systems Learning: Demonstrates the ability to quickly learn and effectively use new technology, software, communication systems, and operational tools.

Important Notes

• This recruitment may also be used to fill additional positions per business needs.
• This position is not eligible for remote work.
• This is a non-permanent opportunity, expected to last 4 months.
• This is a part-time position scheduled to work approximately 24 hours per week, with opportunities for additional hours.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.

Why WSDOT

• Seasonal Work Great for those who are looking for winter seasonal work, with the potential of coming back next year.
• Holiday Pay Winter is also holiday season! This opportunity provides up to 5 paid holidays within this non-perm duration.
• Utilize Expertise Share your knowledge and experience with others.
• Build Your Resume Learn new transferable skills to add to your resume.
• Benefits Some positions may be eligible for medical and retirement benefits. Go to State Benefits for more information.

Contact Us

For inquiries about this posting, you may contact the assigned Recruiter at [e-mail]. Please be sure to reference 26DOT-ER-60416n in the subject line.