Trade Team Leader: Inspire & Coach on the Floor

Crate & Barrel; Pasadena (CA); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Crate & Barrel is seeking a Team Leader, Trade to energize the sales floor and guide a designated team under the Assistant Store Leader, Design & Trade. You will mentor staff, drive daily sales goals, and ensure personalized customer attention through effective staffing and coaching.

In this role you’ll develop associates, provide timely feedback, train on product knowledge and store policies, and promote strong performance while ensuring loss-prevention standards are followed.

Formación

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsabilidades

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• Support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

Conocimientos

Communication

Interpersonal skills

Organizational skills

Problem solving

Retail leadership

Herramientas

Microsoft Office

Google Apps

Tablet devices

Descripción del empleo

Crate & Barrel is seeking a Team Leader, Trade to energize the sales floor and guide a designated team under the Assistant Store Leader, Design & Trade. You will mentor staff, drive daily sales goals, and ensure personalized customer attention through effective staffing and coaching.

In this role you’ll develop associates, provide timely feedback, train on product knowledge and store policies, and promote strong performance while ensuring loss-prevention standards are followed.