Retail Team Leader – Home Design & Trade

Euromarket Designs, Inc.; Pasadena (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Euromarket Designs, Inc., doing business as Crate and Barrel and CB2, seeks a Team Leader, Trade to energize the sales floor, coach staff, and drive daily targets in our retail environment. You will mentor associates, manage workload with the Assistant Store Leader, and ensure outstanding customer service while upholding company policies and loss-prevention standards.

The role requires full-time availability, including nights, weekends, and holidays.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

Skills

Customer service

Retail leadership

Communication

Organization

Problem solving

Guidance/mentoring

Flexibility

Tools

Microsoft Office

Google applications

Computer systems

Tablets

Job description

Euromarket Designs, Inc., doing business as Crate and Barrel and CB2, seeks a Team Leader, Trade to energize the sales floor, coach staff, and drive daily targets in our retail environment. You will mentor associates, manage workload with the Assistant Store Leader, and ensure outstanding customer service while upholding company policies and loss-prevention standards.

The role requires full-time availability, including nights, weekends, and holidays.