Design & Trade Team Lead: Elevate Customer Experience

Crate & Barrel; New York (NY); On-site; USD 48,000 - 60,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader – Design Services & Trade to guide daily operations of the design and trade business and coach the team to deliver exceptional service and achieve sales goals. You will drive in-store customer experience through CBHCC initiatives, clienteling, and design service appointments.

You will mentor staff, manage design desk operations, and partner with the Design Coordinator on appointment management and replenishment.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload.
• Coach associates on performance and maintain visibility.
• Support professional growth and development for the team.
• Provide timely feedback to associates and share observations with leadership.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Understand and follow company systems, policies and loss prevention guidelines.
• Promote sales as they pertain to, or are driven by, leadership duties.
• Communicate with leadership to review business results and customer feedback.
• Ensure customers receive gracious, quick, efficient service.

Skills

Communication

Organizational skills

Problem solving

Results orientation

Delegation

Data entry

Presence on sales floor

Tools

Microsoft Office

Google apps

Tablet devices

Job description

Crate & Barrel is seeking a Team Leader – Design Services & Trade to guide daily operations of the design and trade business and coach the team to deliver exceptional service and achieve sales goals. You will drive in-store customer experience through CBHCC initiatives, clienteling, and design service appointments.

You will mentor staff, manage design desk operations, and partner with the Design Coordinator on appointment management and replenishment.