Tours & Guest Operations Coordinator

Travel + Leisure Co.; Flagstaff (AZ); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off ( PTO )

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting and contracts in line with SOPs and to promote a professional atmosphere for guests, Sales and Marketing staff.

The role includes data entry into CRS/Epiphany, reconciliation tasks, and support for multiple departments. Strong customer service and admin skills, plus knowledge of MS Office, are essential.

Qualifications

• High School Diploma required.
• 1 year of general office experience and 1 year of customer service experience are preferred.

Responsibilities

• Greet and qualify touring guests; collect and validate guest information; assign tours to Sales Agents.
• Provide professional customer service; answer phones and guest questions; assist owners with contracts.
• Distribute premiums to guests; complete daily gift, tour and contract reconciliation in all systems.
• Enter data for tours and gifting into CRS/Epiphany; run reports; balance cash and down payments; prepare site stats.
• File and secure documents; maintain Property Owner Information per PII/PCI standards.
• Prepare and maintain Timeshare Sales Contracts; support Sales Staff; maintain legal documents.
• Provide administrative support to Sales, Marketing, HR and Resort teams as needed.
• Other duties as required.

Skills

Computer Skills Required

CRS/EPNY proficiency

MS Word

MS Outlook

MS Excel

Education

High School Diploma

Tools

Central Reservation System (CRS)

EPNY

Job description

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting and contracts in line with SOPs and to promote a professional atmosphere for guests, Sales and Marketing staff.

The role includes data entry into CRS/Epiphany, reconciliation tasks, and support for multiple departments. Strong customer service and admin skills, plus knowledge of MS Office, are essential.