Guest Services & Contracts Operations Coordinator

Travel + Leisure Co.; Seaside (OR); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

Job summary

Travel + Leisure Co. is seeking a Coordinator to manage tour reception, gifting and contracts in line with SOPs, delivering a professional guest experience across Sales & Marketing.

The role handles data entry, reconciliation, and administrative support to Sales, Marketing, HR and Resort teams, ensuring accuracy of tour, gifting and contractual paperwork.

Candidates should have a High School Diploma and at least one year of office and customer service experience; CRS/EPNY familiarity is a plus.

Qualifications

• High School Diploma required.
• One year of general office experience.
• One year of customer service experience.
• Experience with CRS/EPNY preferred.

Responsibilities

• Greet and assist touring guests and qualify information.
• Answer phones and assist guests with questions or concerns.
• Distribute premiums and reconcile daily gifts, tours and contracts.
• Enter data into CRS/EPNY and prepare site reports and cash balances.
• File documents per procedures and maintain owner information under security standards.
• Prepare and maintain timeshare contracts and support Sales staff.

Skills

Customer service

General office experience

Attention to detail

Education

High School Diploma

Tools

CRS/EPNY

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Travel + Leisure Co. is seeking a Coordinator to manage tour reception, gifting and contracts in line with SOPs, delivering a professional guest experience across Sales & Marketing.

The role handles data entry, reconciliation, and administrative support to Sales, Marketing, HR and Resort teams, ensuring accuracy of tour, gifting and contractual paperwork.

Candidates should have a High School Diploma and at least one year of office and customer service experience; CRS/EPNY familiarity is a plus.