Tours & Contracts Operations Coordinator

Travel Leisure Resort Development Inc; Town of Florida (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with company match

Paid time off

Wellness program

Employee Assistance Program

Wish day

Job summary

Travel + Leisure Co. is seeking a Coordinator to manage all facets of the operations department, including tour reception, gifting and contracts, in accordance with T+L SOPs. The role promotes a professional atmosphere for guests and supports Sales & Marketing.

Responsibilities include greeting guests, qualifying tours, handling contracts and premiums, data entry into CRS/EPNY, and balancing cash and site stats. Travel is not required.

Qualifications

• Education = High School Diploma; 5 years of general office & customer service experience.
• Proficient with CRS or EPNY; strong MS Word/Excel/Outlook skills.

Responsibilities

• Greet and qualify touring guests; assign tours to Sales Agents and inform Sales & Marketing as needed.
• Provide exceptional guest service; answer phones and assist owners with contract questions.
• Distribute premiums; complete daily tour/gift/contract reconciliation; balance cash and site stats.
• Enter data into Central Reservations Systems/Epiphany; run reports; prepare balances.
• File and secure documents; protect owner information per PCI/PII standards.
• Prepare Timeshare Sales Contracts; support Sales & Property Owners; maintain legal docs.
• Support Sales, Marketing, HR and Resort teams with administrative tasks.
• Perform other duties as needed.

Skills

Customer service

Office administration

MS Word

MS Excel

Education

High School Diploma

Tools

CRS/EPNY

Job description

Travel + Leisure Co. is seeking a Coordinator to manage all facets of the operations department, including tour reception, gifting and contracts, in accordance with T+L SOPs. The role promotes a professional atmosphere for guests and supports Sales & Marketing.

Responsibilities include greeting guests, qualifying tours, handling contracts and premiums, data entry into CRS/EPNY, and balancing cash and site stats. Travel is not required.