Operations Coordinator — Tours & Contracts

Wyndham; Town of Florida (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off (varies by position)

401k with employer match

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a coordinator for the Operations team to manage tour reception, gifting and contract processes in line with SOPs. The role emphasizes professional guest service and accurate documentation across CRS and Epiphany systems.

Ideal candidates will have a high school diploma, 5 years of general office and customer service experience, and strong MS Word/Excel skills. No travel required and a comprehensive benefits package is offered.

Qualifications

• High School Diploma required; experience in general office and customer service preferred.
• Proficiency with CRS or EPNY is desirable and Microsoft Office suite proficiency required.

Responsibilities

• Greet touring guests, qualify them, collect information, and assign tours to sales agents.
• Answer phones, assist guests with questions, and support contract inquiries.
• Distribute premiums, balance cash, and reconcile daily tour and gift data.
• Enter tour and gifting information in CRS/Epiphany; run reports as needed.
• Maintain documents per procedures and protect owner information per PII/PCI standards.
• Prepare and maintain sales contracts and provide administrative support to Sales/Marketing/HR.
• Collaborate with internal departments to support operations.

Skills

Customer service

Office administration

Data entry

Communication

Attention to detail

Education

High School Diploma

Tools

Central Reservation System (CRS)

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking a coordinator for the Operations team to manage tour reception, gifting and contract processes in line with SOPs. The role emphasizes professional guest service and accurate documentation across CRS and Epiphany systems.

Ideal candidates will have a high school diploma, 5 years of general office and customer service experience, and strong MS Word/Excel skills. No travel required and a comprehensive benefits package is offered.