Tour Reception Coordinator - Guest Experience Specialist

Capital Vacations, LLC; Florida; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Travel Perks & Discounts

Paid Training

Career Growth Opportunities

Job summary

Capital Vacations, LLC in Daytona is seeking a Tour Reception Coordinator to warmly welcome guests, coordinate tour arrivals, and support Sales and Marketing to ensure an outstanding vacation ownership experience from the moment guests arrive.

As the first point of contact, you will handle guest check-ins, payments, reservations, and information requests, with bilingual English/Spanish preferred. This full-time role offers starting pay of $20 per hour and comprehensive benefits.

Qualifications

• High School Diploma or GED is required.
• Previous admin, receptionist, or customer service experience preferred.
• Bilingual English/Spanish preferred.
• Excellent communication and organizational skills.

Responsibilities

• Welcome and check in guests for their scheduled tours
• Assist guests with payments, reservations, and general resort information
• Answer incoming phone calls and provide exceptional customer service
• Prepare daily tour reports and communicate updates to Sales Leadership
• Coordinate with Sales Managers regarding owner gifts and tour logistics
• Monitor tour counts and update leadership throughout the day
• Maintain a clean, organized, and professional reception area
• Support administrative projects and other duties as needed

Skills

Strong communication

Organizational skills

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Capital Vacations, LLC in Daytona is seeking a Tour Reception Coordinator to warmly welcome guests, coordinate tour arrivals, and support Sales and Marketing to ensure an outstanding vacation ownership experience from the moment guests arrive.

As the first point of contact, you will handle guest check-ins, payments, reservations, and information requests, with bilingual English/Spanish preferred. This full-time role offers starting pay of $20 per hour and comprehensive benefits.