Guest Tour Concierge - Resort Tours & Perks

Capital Vacations; Ormond Beach (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Paid Time Off

Employee Travel Perks

Paid Training

Job summary

Capital Vacations in Ormond Beach is seeking a friendly and organized Tour Reception Coordinator for a full-time role. You will be the first point of contact for our guests, ensuring an exceptional experience from check-in to ongoing support.

Your responsibilities include assisting with payments, coordinating tours, and overseeing daily reports while delivering top-notch customer service. Previous experience in a similar role and strong communication skills are preferred.

Qualifications

• Previous administrative, receptionist, front desk, or customer service experience preferred.
• Strong communication and organizational skills.
• Professional, friendly, and detail-oriented.

Responsibilities

• Welcome and check in guests for their scheduled tours.
• Assist guests with payments, reservations, and general resort information.
• Prepare daily tour reports and communicate updates to Sales Leadership.

Skills

Customer service

Organizational skills

Communication

Multitasking

Education

High School Diploma or GED

Job description

Capital Vacations in Ormond Beach is seeking a friendly and organized Tour Reception Coordinator for a full-time role. You will be the first point of contact for our guests, ensuring an exceptional experience from check-in to ongoing support.

Your responsibilities include assisting with payments, coordinating tours, and overseeing daily reports while delivering top-notch customer service. Previous experience in a similar role and strong communication skills are preferred.