Hospitality Front Desk Specialist — Travel Perks & Growth

Capital Vacations, LLC; Ormond Beach (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off & Holidays

Medical/Dental with employer coverage

Voluntary Life Insurance

Long-term Disability

401(k) retirement plan

Travel Perks to Resort Locations

Company Perks Program

Company-paid life insurance

Job summary

Capital Vacations, LLC is seeking a Hospitality Specialist to deliver exceptional guest experiences at our Ormond Beach resort. You will create a warm, welcoming environment, address guest needs, and ensure satisfaction throughout their stay.

You will coordinate with other departments, perform check-in/check-out tasks, handle reservations, and assist guests with inquiries. The role emphasizes accuracy, courtesy, and proactive guest service, with opportunities for growth within a fast-paced

Qualifications

• High School Diploma/GED preferred.
• Prior hospitality or customer service experience preferred.
• Computer skills, attention to detail, and the ability to work under pressure.

Responsibilities

• Efficient and courteous front desk operations.
• Handle guest check-in/check-out, post charges, and respond to online reviews.
• Answer and transfer calls with proper telephone etiquette and assist with local recommendations.

Skills

Front desk operations

Guest check-in/out

Telephone etiquette

Guest inquiries

Cross-department coordination

Cash handling

Inventory management

Administrative tasks

SPI system

Education

High School Diploma/GED

Tools

SPI system

Reservation systems

Job description

Capital Vacations, LLC is seeking a Hospitality Specialist to deliver exceptional guest experiences at our Ormond Beach resort. You will create a warm, welcoming environment, address guest needs, and ensure satisfaction throughout their stay.

You will coordinate with other departments, perform check-in/check-out tasks, handle reservations, and assist guests with inquiries. The role emphasizes accuracy, courtesy, and proactive guest service, with opportunities for growth within a fast-paced