Tour Receptionist - Daytona

Capital Vacations, LLC; Florida; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Travel Perks & Discounts

Paid Training

Career Growth Opportunities

Job summary

Capital Vacations, LLC in Daytona is seeking a Tour Reception Coordinator to warmly welcome guests, coordinate tour arrivals, and support Sales and Marketing to ensure an outstanding vacation ownership experience from the moment guests arrive.

As the first point of contact, you will handle guest check-ins, payments, reservations, and information requests, with bilingual English/Spanish preferred. This full-time role offers starting pay of $20 per hour and comprehensive benefits.

Qualifications

• High School Diploma or GED is required.
• Previous admin, receptionist, or customer service experience preferred.
• Bilingual English/Spanish preferred.
• Excellent communication and organizational skills.

Responsibilities

• Welcome and check in guests for their scheduled tours
• Assist guests with payments, reservations, and general resort information
• Answer incoming phone calls and provide exceptional customer service
• Prepare daily tour reports and communicate updates to Sales Leadership
• Coordinate with Sales Managers regarding owner gifts and tour logistics
• Monitor tour counts and update leadership throughout the day
• Maintain a clean, organized, and professional reception area
• Support administrative projects and other duties as needed

Skills

Strong communication

Organizational skills

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Starting Pay: $20.00 per HourCapital Vacations is looking for a friendly, organized, and customer-focused

Tour Receptionist - Daytona Now Hiring | Full-Time Starting Pay: $20.00 per HourCapital Vacations is looking for a friendly, organized, and customer-focused Tour Reception Coordinator to join our team. This role is the first point of contact for our guests and plays an important part in creating an exceptional vacation ownership experience.

What We Offer

• Starting Pay: $20.00 per hour
• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off
• Employee Travel Perks & Resort Discounts
• Paid Training
• Career Growth Opportunities

Position Overview

As a Tour Reception Coordinator, you'll welcome guests, coordinate tour arrivals, support the Sales and Marketing teams, and ensure every guest receives outstanding service from the moment they arrive.

Responsibilities

• Welcome and check in guests for their scheduled tours
• Assist guests with payments, reservations, and general resort information
• Answer incoming phone calls and provide exceptional customer service
• Prepare daily tour reports and communicate updates to Sales Leadership
• Coordinate with Sales Managers regarding owner gifts and tour logistics
• Monitor tour counts and update leadership throughout the day
• Maintain a clean, organized, and professional reception area
• Support administrative projects and other duties as needed

Qualifications

• High School Diploma or GED required
• Previous administrative, receptionist, front desk, or customer service experience preferred
• Bilingual (English/Spanish) preferred
• Strong communication and organizational skills
• Professional, friendly, and detail-oriented
• Ability to multitask in a fast-paced environment