Tour Receptionist - Cocoa Beach

Capital Vacations, LLC; Florida; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Travel Perks

Resort Discounts

Paid Training

Career Growth

Job summary

Capital Vacations, LLC seeks a friendly, organized Tour Receptionist to be the first contact for guests at Cocoa. This full-time role supports tour arrivals, guest inquiries, and coordination with Sales and Marketing to ensure outstanding service from arrival to departure.

The position requires a high school diploma or GED, strong communication skills, and the ability to multitask in a fast-paced resort environment. Bilingual English/Spanish is preferred.

Qualifications

• High School Diploma or GED required.
• Previous administrative, receptionist, front desk, or customer service experience preferred.
• Bilingual English/Spanish preferred.
• Strong communication and organizational skills.
• Professional, friendly, and detail-oriented.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome and check in guests for their scheduled tours.
• Assist guests with payments, reservations, and general resort information.
• Answer incoming phone calls and provide exceptional customer service.
• Prepare daily tour reports and communicate updates to Sales Leadership.
• Coordinate with Sales Managers regarding owner gifts and tour logistics.
• Monitor tour counts and update leadership throughout the day.
• Maintain a clean, organized, and professional reception area.
• Support administrative projects and other duties as needed.

Skills

Bilingual English/Spanish

Communication skills

Organizational skills

Multitasking

Customer service

Education

High School Diploma or GED

Job description

Starting Pay: $20.00 per Hour

Capital Vacations is looking for a friendly, organized, and customer-focused

Tour Receptionist - Cocoa

Now Hiring | Full-Time

Starting Pay: $20.00 per Hour

Capital Vacations is looking for a friendly, organized, and customer-focused Tour Receptionist to join our team. This role is the first point of contact for our guests and plays an important part in creating an exceptional vacation ownership experience. If you enjoy working with people, thrive in a fast-paced environment, and have strong administrative and customer service skills.

What We Offer

• Starting Pay: $20.00 per hour
• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off
• Employee Travel Perks & Resort Discounts
• Paid Training
• Career Growth Opportunities

Position Overview

As a Tour Receptionist, you'll welcome guests, coordinate tour arrivals, support the Sales and Marketing teams, and ensure every guest receives outstanding service from the moment they arrive.

Responsibilities

• Welcome and check in guests for their scheduled tours
• Assist guests with payments, reservations, and general resort information
• Answer incoming phone calls and provide exceptional customer service
• Prepare daily tour reports and communicate updates to Sales Leadership
• Coordinate with Sales Managers regarding owner gifts and tour logistics
• Monitor tour counts and update leadership throughout the day
• Maintain a clean, organized, and professional reception area
• Support administrative projects and other duties as needed

Qualifications

• High School Diploma or GED required
• Previous administrative, receptionist, front desk, or customer service experience preferred
• Bilingual (English/Spanish) preferred
• Strong communication and organizational skills
• Professional, friendly, and detail-oriented
• Ability to multitask in a fast-paced environment