Tour Reception Coordinator - Daytona

Capital Vacations; Ormond Beach (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Paid Time Off

Employee Travel Perks

Paid Training

Job summary

Capital Vacations in Ormond Beach is seeking a friendly and organized Tour Reception Coordinator for a full-time role. You will be the first point of contact for our guests, ensuring an exceptional experience from check-in to ongoing support.

Your responsibilities include assisting with payments, coordinating tours, and overseeing daily reports while delivering top-notch customer service. Previous experience in a similar role and strong communication skills are preferred.

Qualifications

• Previous administrative, receptionist, front desk, or customer service experience preferred.
• Strong communication and organizational skills.
• Professional, friendly, and detail-oriented.

Responsibilities

• Welcome and check in guests for their scheduled tours.
• Assist guests with payments, reservations, and general resort information.
• Prepare daily tour reports and communicate updates to Sales Leadership.

Skills

Customer service

Organizational skills

Communication

Multitasking

Education

High School Diploma or GED

Job description

Ormond Beach , Florida · Ormond Beach · Sales Administration

Job Description

Tour Reception Coordinator - Daytona

Now Hiring | Full-Time

Capital Vacations is looking for a friendly, organized, and customer-focused Tour Reception Coordinator to join our team. This role is the first point of contact for our guests and plays an important part in creating an exceptional vacation ownership experience.

If you enjoy working with people, thrive in a fast-paced environment, and have strong administrative and customer service skills,

What We Offer

Starting Pay: $20.00 per hour

• 401(k)
• Paid Time Off
• Employee Travel Perks & Resort Discounts
• Paid Training

Position Overview

As a Tour Reception Coordinator, you'll welcome guests, coordinate tour arrivals, support the Sales and Marketing teams, and ensure every guest receives outstanding service from the moment they arrive.

Responsibilities

• Welcome and check in guests for their scheduled tours
• Assist guests with payments, reservations, and general resort information
• Answer incoming phone calls and provide exceptional customer service
• Prepare daily tour reports and communicate updates to Sales Leadership
• Coordinate with Sales Managers regarding owner gifts and tour logistics
• Monitor tour counts and update leadership throughout the day
• Maintain a clean, organized, and professional reception area
• Support administrative projects and other duties as needed

Qualifications

• High School Diploma or GED required
• Previous administrative, receptionist, front desk, or customer service experience preferred
• Strong communication and organizational skills
• Professional, friendly, and detail-oriented
• Ability to multitask in a fast-paced environment

If you're looking for a company with opportunities for growth and enjoy delivering outstanding customer service,