Tour Operations & Guest Services Coordinator

Travel + Leisure Co.; Kissimmee (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is a leading hospitality and travel membership company seeking an Operations Coordinator in Kissimmee, FL. You will handle tour reception, gifting, and contract processing, while delivering professional guest service and coordinating with Sales & Marketing teams.

The role includes data entry, reconciliation, and admin support for multiple departments, with opportunities to impact owner experiences and contract securitization.

Qualifications

• High School Diploma required.
• At least 1 year of general office experience.
• At least 1 year of customer service experience.

Responsibilities

• Greet and qualify touring guests; assign tours to Sales Agents.
• Provide exceptional guest service; answer phones and assist with contracts.
• Distribute premiums; reconcile daily gifts, tours, and contracts.
• Data entry of tour and gifting information into CRS/Epiphany; balance cash and site stats.
• File and secure documents; maintain owner information per PCI/PII standards.
• Prepare and maintain Timeshare Sales Contracts; support Sales staff.
• Provide additional admin support to Sales, Marketing, HR, and Resort teams.
• Performs other duties as needed.

Skills

Customer service

Data entry

CRS proficiency

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is a leading hospitality and travel membership company seeking an Operations Coordinator in Kissimmee, FL. You will handle tour reception, gifting, and contract processing, while delivering professional guest service and coordinating with Sales & Marketing teams.

The role includes data entry, reconciliation, and admin support for multiple departments, with opportunities to impact owner experiences and contract securitization.