Vacation Operations & Guest Services Coordinator

Travel + Leisure Co.; Sedona (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off (eligible)

401k with employer match

Identity theft protection

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, dedicated to delivering extraordinary experiences for millions of travelers. This role oversees tour reception, gifting, and contract processing, ensuring a professional atmosphere for guests and staff alike.

The position emphasizes accurate data entry, adherence to SOPs, and collaboration with Sales, Marketing, HR, and Resort teams to support operations and guest satisfaction.

Qualifications

• High School Diploma required.
• Strong computer skills and proficiency with office software.
• Experience with Central Reservation System (CRS) or EPNY preferred.

Responsibilities

• Greet and qualify touring guests. Collect and validate guest information. Assign tours to Sales Agents and share information with Sales & Marketing as needed.
• Provide excellent customer service to guests. Answer phones and respond to inquiries professionally. Assist property owners with contract questions or concerns.
• Distribute premiums upon presentation closure. Complete daily gift, tour and contract reconciliation in all systems.
• Enter data for tours and gifting into CRS/Epiphany and run reports. Prepare and balance cash, down payments, and site statistics for Contract Dept.
• File and secure documents per procedures. Maintain Property Owner Information per PII and PCI standards.
• Prepare Timeshare Sales Contracts for Sales Dept and Owners. Support Administrative Supervisor and maintain legal documents.
• Provide additional administrative support to internal departments including Sales, Marketing, HR, and Resort teams.
• Performs other duties as needed.

Skills

Microsoft Word

Microsoft Outlook

Microsoft Excel

Computer Skills

CRS/EPNY

Education

High School Diploma

Tools

Central Reservation System (CRS)

EPNY

Job description

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, dedicated to delivering extraordinary experiences for millions of travelers. This role oversees tour reception, gifting, and contract processing, ensuring a professional atmosphere for guests and staff alike.

The position emphasizes accurate data entry, adherence to SOPs, and collaboration with Sales, Marketing, HR, and Resort teams to support operations and guest satisfaction.