Tour Operations & Contracts Coordinator

Travel + Leisure Co.; California; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Wish day paid time to volunteer

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off (as applicable)

Job summary

Travel + Leisure Co. in the United States (CA location implied) seeks an Operations Coordinator to handle tour reception, gifting, and contracts while upholding SOPs.

You will deliver professional guest service and support Sales and Marketing with accurate data entry and administrative tasks. The role involves coordinating with multiple departments, maintaining owner information per PCI/PII standards, and preparing contracts and reports.

Qualifications

• High School Diploma required.
• One year of general office experience.
• One year of customer service experience.
• Experience with CRS or EPNY preferred.
• Proficient in Microsoft Word, Outlook, and Excel.
• Data entry of tour and gifting information into CRS/Epiphany.
• File and secure documents per procedures.
• Understanding of PCI and PII standards.

Responsibilities

• Greet and qualify touring guests; assign tours to Sales Agents and provide information to Sales & Marketing.
• Provide exceptional customer service; answer phones and assist property owners with contract questions.
• Distribute premiums to guests; complete daily gift, tour and contract reconciliation.
• Data entry of all tour and gifting information into CRS/Epiphany and running of reports; prepare and balance cash, down payments, site stats for Contract Department.
• File and secure all documents per procedures; maintain Property Owner Information per PCI and PII standards.
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners; assist Administrative Supervisor in support of Sales Staff; maintain legal documents.
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams.
• Performs other duties as needed

Skills

Customer service

Data entry

General office skills

Education

High School Diploma

Tools

Central Reservation System (CRS) / EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. in the United States (CA location implied) seeks an Operations Coordinator to handle tour reception, gifting, and contracts while upholding SOPs.

You will deliver professional guest service and support Sales and Marketing with accurate data entry and administrative tasks. The role involves coordinating with multiple departments, maintaining owner information per PCI/PII standards, and preparing contracts and reports.