Hospitality Operations Coordinator - Tours & Contracts

Travel + Leisure Co.; Angels Camp (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and disability coverage

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting, and contract support. You will greet guests, collect information, and coordinate tours with Sales Agents while maintaining professional guest services.

You’ll also assist with contract questions and ensure accurate data entry across systems. In this role, expect daily reconciliation tasks, cash handling, and collaboration with Sales, Marketing, HR, and Resort teams.

Qualifications

• High school diploma required.
• One year of general office experience.
• One year of customer service experience.
• Experience in hospitality industry is a plus.

Responsibilities

• Greet and qualify touring guests, collecting and validating guest information.
• Assign tours to Sales Agents and coordinate with Sales & Marketing as needed.
• Provide exceptional customer service to all guests and answer queries.
• Prepare and balance cash, down payments, and site stats for the Contract Department.

Skills

Greet guests

Customer service

Data entry

CRS/EPNY knowledge

Education

High School Diploma

Tools

MS Word

MS Excel

MS Outlook

CRS/EPNY

Job description

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting, and contract support. You will greet guests, collect information, and coordinate tours with Sales Agents while maintaining professional guest services.

You’ll also assist with contract questions and ensure accurate data entry across systems. In this role, expect daily reconciliation tasks, cash handling, and collaboration with Sales, Marketing, HR, and Resort teams.