Guest Tours & Contracts Coordinator

Travel + Leisure Co.; Angels Camp (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Wellness program

Employee Assistance Program

Paid time off / holidays

Job summary

Travel + Leisure Co. is seeking a coordinator to support the operations department, including tour reception, gifting, and contract processing. The role emphasizes accuracy, PCI/PII data handling, and cross‑departmental support for Sales, Marketing, HR, and Resort teams.

The position requires a high school diploma and 1 year of office and customer service experience. It is an on‑site role with comprehensive benefits and an hourly compensation structure.

Qualifications

• One year of general office experience required.
• One year of customer service experience required.
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

• Greet and qualify touring guests; assign tours to Sales Agents and share information with Sales & Marketing.
• Provide exceptional customer service; answer phones and assist property owners with contract questions.
• Distribute premiums to guests; reconcile gifts, tours and contracts daily in all systems.
• Enter data for tours and gifting into Central Reservations Systems / Epiphany; prepare and balance cash, down payments, site stats for Contract Department.
• File and secure documents; maintain Property Owner Information per PII and PCI standards.
• Prepare Timeshare Sales Contracts; support Sales Staff; maintain legal documents.
• Provide administrative support to Sales, Marketing, HR and Resort teams as needed.
• Performs other duties as needed.

Skills

Customer service

Office administration

Data entry

Education

High School Diploma

Tools

Central Reservation System (CRS)

EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking a coordinator to support the operations department, including tour reception, gifting, and contract processing. The role emphasizes accuracy, PCI/PII data handling, and cross‑departmental support for Sales, Marketing, HR, and Resort teams.

The position requires a high school diploma and 1 year of office and customer service experience. It is an on‑site role with comprehensive benefits and an hourly compensation structure.